As a bubble tea store owner, you’re always looking for new ways to grow your business.
The truth is that serious business will be separated from everything else by the issues of the “new normal” brought on by the coronavirus epidemic. If you want to be one of the “few professional enterprises” that make the course, your bubble tea shop should start taking customer service seriously.
Here are common mistakes you should avoid;
- Not valuing your employees
Your employees are the most valuable asset in your bubble tea franchise. They are critical in determining whether or not your brand will survive in the long run. Keep your staff pleased and valued, and they’ll give you their all in terms of hard work and client service. Remember that today’s clients are highly sensitive and concerned about how they are treated.
- Not taking the initiative
Most bubble tea business owners, like other entrepreneurs, make the common mistake of waiting until a problem arises before acting. That’s when they start shaking their knees in an attempt to solve the problem quickly. Rather, take proactive measures to solve a possible issue before it becomes a real one.
- Not putting the requirements of the consumer first
Most bubble tea shops put their favourite tea combination ahead of their customers’ preferences. It doesn’t matter whether you have the best bubble machines or the finest tea in town if you aren’t serving your clients’ favourites. Do you have any doubts about your customer’s needs? Ask! To find out what people think, send out emails and surveys.
- Customers are not being heard
When you seek your customer’s feedback, be always open to listening. Take some time to review all of the feedback you’ve gotten and determine what to do with it. This attitude spreads to your staff as well. Employees should follow an open door policy and are encouraged to share their thoughts and ideas. Constantly give heed to what they have to share and try to solve their problems as best you can.
- You are not customising your service.
It feels great to get things done quickly, but overdoing it is terrible. Make a concerted attempt to personalise your service. Give yourself time to know your clients, including their first names and favourite bubble tea combinations. Give it a try; you’ll notice a significant change.
- Promises that were not kept
Always follow through on your promises and do what you claim you’ll do when you say you’ll do it. Even with the current situation, make sure you keep your promise. Don’t ignore a coupon programme if you have one. It reveals a lot regarding your reliability.
- Customers are being kept waiting
After all, people are extremely hectic. Nobody has spare time. While a backlog is always to be expected, customers may find it inconvenient to have to wait for bubble tea all day.
Keeping a tally of how long it takes to fulfill customer orders. Make things as brief as possible if they’ve taken too long. It could involve bringing on more employees or investing in new equipment.
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